1. What products do you sell?

We offer a wide range of high-quality beauty products, including skincare, makeup, hair care, and wellness essentials. We feature premium brands that cater to all skin types and beauty needs.

Simply browse our website, select your desired products, and add them to your cart. Once you’re ready, proceed to checkout where you can securely enter your shipping and payment details.

Absolutely! We prioritize your security and use the latest encryption technology to protect your personal and payment information. Your safety is our top priority.

Currently, we only offer shipping within Egypt. We apologize for any inconvenience and hope to expand internationally in the future.

Once your order has shipped, you will receive a tracking link via SMS. You can use this link to track your order in real-time.

We want you to love your purchase! If for any reason you’re not satisfied, you can return unopened items within 14 days for a full refund or exchange. For detailed instructions, please check our return policy page.

We provide detailed product descriptions, including ingredients, benefits, and skin type suitability. If you’re unsure, our customer service team is happy to help you choose the perfect products for your skin.

Yes! You can purchase gift cards on our website. They make a great gift for anyone who loves beauty and self-care.

Unfortunately, once an order is placed, we cannot modify it. However, you can cancel or make adjustments to your order within 30 minutes of purchase by contacting our customer service team.

Be sure to sign up for our newsletter to receive updates on exclusive discounts, promotions, and new product launches. You can also follow us on social media for special offers.

Our customer service team is here to assist you! You can reach out to us via email at support@likemoon.shop or through our live chat on the website for immediate assistance.

We accept a variety of secure payment methods, including credit/debit cards (Visa, MasterCard) and mobile wallets.

Unfortunately, once an order is placed, we are unable to modify the shipping address. Please ensure all details are correct before completing your order.

Orders are processed and shipped within 2-5 business days. Delivery time depends on your location, and you will receive an SMS with a tracking link to monitor your order’s progress.

At this moment, we do not offer product samples. However, we often feature product trials and special deals that allow you to try new products at a discounted price. Stay tuned to our newsletter for updates!

For hygiene and safety reasons, we cannot accept returns or exchanges on used or opened products unless they are defective. Please refer to our return policy for more details.

To redeem a promo code, simply enter the code at checkout in the “Discount Code” field. The discount will be applied to your total order amount before payment.

If a product is out of stock, you can sign up for our email notification. We’ll let you know as soon as it’s back in stock. Alternatively, you can browse similar items that are available on our website.

Yes! We are committed to offering cruelty-free products. All of our brands adhere to ethical practices, ensuring no animal testing is involved in the creation of their products.

You can sign up for our newsletter at the bottom of any page on our website. Just enter your email address, and you’ll receive updates about new products, promotions, and beauty tips.

You can cancel your order within 30 minutes of purchase by contacting our customer service team. After that period, your order will be processed, and cancellations may not be possible.

Yes we have.

At this time, we only cater to individual customers through our retail platform. If you’re interested in wholesale, please contact our customer service team for more information on potential future opportunities.

We do not currently offer subscription services, but we’re always exploring new ways to improve our shopping experience. Stay updated by subscribing to our newsletter.

If you received a damaged or incorrect item, please contact us immediately at support@likemoon.shop or whatsapp 010 33 54 34 54 with photos of the product and packaging. We will resolve the issue as quickly as possible.